1. Terms & Guarantee
When purchasing a product from an external sales partner, additional conditions and guarantees from the external sales partner apply.
Click here for an overview of all applicable purchase conditions at the external sales partners.
2. Questions about your order & the delivered product
Questions about the delivery of your order, the purchased product, warranty periods on the product and other conditions of an external sales partner, please contact the customer service of the external sales partner directly. The external sales partner will be happy to answer your questions.
Click here for the overview of our external sales partners, if you then click on the right logo of the sales partner you will find the correct contact details of this external sales partner.
3. Questions about returns
Questions about how to return can be made directly to the customer service of the external sales partner.
Click here for an overview of our external sales partners and their customer service details.
4. Questions about the return payment
If you have a question about the return payment of your order, you can contact the Starszoo customer service on working days from 9:00 am to 5:00 pm via the above number.